Privacy Policy

1. Introduction

Welcome to the pro368 Privacy Policy. This document explains how pro368 ("we," "us," or "our") collects, uses, stores, and protects the personal information of users ("you" or "your") who access our website at https://pro368.cam and use our online betting and gaming services.

pro368 is committed to protecting your privacy and ensuring the security of your personal data. We recognize that when you choose to provide us with information about yourself, you trust us to act responsibly. This Privacy Policy outlines our practices concerning personal data collection and processing in compliance with international data protection regulations and best practices applicable to the Indonesian market.

By creating an account, accessing our website, or using any of our services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your personal information as described herein. If you do not agree with any aspect of this Privacy Policy, please do not use pro368 services.

2. Definitions

For the purposes of this Privacy Policy, the following terms have the meanings set forth below:

• "Personal Data" or "Personal Information" refers to any information relating to an identified or identifiable individual, including but not limited to name, date of birth, email address, phone number, residential address, identification documents, financial information, and online identifiers.
• "Processing" refers to any operation performed on personal data, including collection, recording, organization, storage, adaptation, retrieval, use, disclosure, erasure, or destruction.
• "Data Controller" refers to pro368, which determines the purposes and means of processing personal data.
• "Data Subject" refers to you, the individual user whose personal data is being processed.
• "Third Parties" refers to external organizations or service providers that may receive or process personal data on behalf of pro368.
• "Cookies" refers to small text files placed on your device to collect standard internet log information and visitor behavior patterns.

3. Information We Collect

pro368 collects various types of personal information to provide, maintain, and improve our services. The categories of information we collect include:

3.1 Information You Provide Directly

When you register for a pro368 account, you voluntarily provide the following information:

• Identity Information: Full legal name, date of birth, nationality, gender, and government-issued identification numbers (such as Indonesian KTP number).
• Contact Information: Email address, mobile phone number, and residential address including city and postal code.
• Account Credentials: Username, password, and security questions selected during registration.
• Financial Information: Bank account details, e-wallet information, payment card numbers (last four digits only), and transaction history related to deposits and withdrawals.
• Verification Documents: Scanned copies or photographs of government-issued ID (KTP, passport, driver's license), proof of address documents (utility bills, bank statements), and selfie photographs for identity verification purposes.
• Communication Data: Content of messages, emails, live chat transcripts, and other communications with our customer support team.

3.2 Information Collected Automatically

When you access and use pro368 services, we automatically collect certain technical information:

• Device Information: IP address, browser type and version, operating system, device type (mobile, tablet, desktop), unique device identifiers, and mobile network information.
• Usage Information: Pages viewed, features accessed, time spent on pages, click patterns, referring/exit pages, date and time stamps, and browsing history on our website.
• Location Data: General geographic location derived from your IP address (city and country level).
• Gaming Activity: Betting history, game selections, wager amounts, win/loss records, bonus usage, and playing patterns.
• Log Files: Server logs containing information about your interactions with our website and services.

3.3 Information from Third Parties

We may receive information about you from third-party sources, including:

• Payment processors and financial institutions that facilitate deposits and withdrawals
• Identity verification services used to confirm your age and identity
• Fraud prevention and security service providers
• Marketing and analytics partners
• Publicly available databases and government registries (for regulatory compliance)

4. How We Use Your Information

pro368 processes your personal information for the following legitimate purposes:

4.1 Account Management and Service Provision

• Creating and maintaining your user account
• Verifying your identity and age (21+ requirement)
• Processing deposits, withdrawals, and other financial transactions
• Providing access to betting markets, casino games, and other services
• Managing bonuses, promotions, and loyalty programs
• Resolving technical issues and providing customer support

4.2 Legal and Regulatory Compliance

• Complying with Know Your Customer (KYC) and Anti-Money Laundering (AML) regulations
• Preventing underage gambling and enforcing age restrictions
• Detecting and preventing fraud, cheating, and other prohibited activities
• Cooperating with law enforcement and regulatory authorities when legally required
• Maintaining records for audit and compliance purposes

4.3 Security and Fraud Prevention

• Monitoring account activity for suspicious behavior
• Protecting against unauthorized access and cyber attacks
• Identifying and blocking multiple or duplicate accounts
• Investigating terms violations and bonus abuse
• Implementing responsible gaming measures and self-exclusion programs

4.4 Service Improvement and Analytics

• Analyzing usage patterns to improve website functionality and user experience
• Conducting market research and developing new features
• Personalizing content and game recommendations
• Testing new products and services
• Generating anonymized statistical data and reports

4.5 Marketing and Communications

• Sending promotional emails about bonuses, new games, and special offers (with your consent)
• Providing customer support and responding to inquiries
• Notifying you about account changes, terms updates, or important service announcements
• Conducting satisfaction surveys and gathering feedback

5. Data Sharing and Disclosure

pro368 does not sell your personal information to third parties. However, we may share your data with the following categories of recipients under specific circumstances:

5.1 Service Providers and Business Partners

We engage trusted third-party service providers to perform functions on our behalf, including:

• Payment Processors: Banks, e-wallet providers, and payment gateways that facilitate deposits and withdrawals (BCA, BRI, Mandiri, OVO, DANA, GoPay, etc.)
• Game Providers: Licensed game studios that supply casino games, slots, and live dealer content
• Identity Verification Services: Third-party KYC/AML compliance providers that verify your identity documents
• Hosting and IT Services: Cloud storage, server hosting, and technical infrastructure providers
• Customer Support Tools: Live chat software and helpdesk platforms
• Marketing and Analytics: Email service providers, analytics platforms, and advertising partners

All service providers are contractually obligated to protect your data and use it only for the specific purposes we authorize.

5.2 Legal and Regulatory Authorities

We may disclose your personal information when required by law or in response to:

• Valid legal requests from government authorities, courts, or law enforcement agencies
• Regulatory investigations or compliance audits
• Legal proceedings, subpoenas, or court orders
• Enforcement of our Terms and Conditions or investigation of suspected violations
• Protection of pro368's rights, property, or safety, or that of our users or the public

5.3 Business Transfers

In the event of a merger, acquisition, reorganization, or sale of assets, your personal information may be transferred to the acquiring entity. We will notify you via email and/or prominent notice on our website before your data is transferred and becomes subject to a different privacy policy.

5.4 With Your Consent

We may share your information with third parties when you have explicitly consented to such sharing, for example, when participating in joint promotions with partner brands.

6. Data Security Measures

pro368 employs industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Our security practices include:

6.1 Technical Safeguards

• SSL/TLS Encryption: All data transmitted between your device and our servers is encrypted using 256-bit SSL (Secure Sockets Layer) technology, the same standard used by banks and financial institutions.
• Secure Data Storage: Personal information is stored on secure servers with restricted access, protected by firewalls and intrusion detection systems.
• Password Protection: User passwords are hashed and salted using cryptographic algorithms, making them unreadable even to our staff.
• Regular Security Audits: We conduct periodic security assessments, vulnerability scans, and penetration testing to identify and address potential weaknesses.

6.2 Organizational Safeguards

• Access Controls: Only authorized personnel with legitimate business needs can access personal data, and all access is logged and monitored.
• Employee Training: Staff members receive regular training on data protection principles and security best practices.
• Confidentiality Agreements: All employees and contractors sign non-disclosure agreements and are bound by strict confidentiality obligations.
• Incident Response Plan: We maintain procedures for detecting, reporting, and responding to data breaches or security incidents.

6.3 Your Role in Security

While we implement robust security measures, you also play a crucial role in protecting your information:

• Choose a strong, unique password and never share it with anyone
• Enable two-factor authentication if available
• Log out after each session, especially on shared devices
• Keep your contact information updated
• Report any suspicious account activity immediately

7. Cookies and Tracking Technologies

pro368 uses cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and deliver personalized content. A cookie is a small text file stored on your device when you visit our website.

7.1 Types of Cookies We Use

Cookie Type	Purpose	Duration
Essential Cookies	Required for core website functionality, including login authentication and security features. Without these cookies, services cannot be provided.	Session or up to 1 year
Functional Cookies	Remember your preferences (language, currency, region) and provide enhanced, personalized features.	Up to 2 years
Analytics Cookies	Collect anonymized data about how visitors use the website, helping us improve performance and user experience.	Up to 2 years
Marketing Cookies	Track your browsing activity to deliver relevant advertisements and measure campaign effectiveness.	Up to 13 months

7.2 Managing Cookie Preferences

Most web browsers automatically accept cookies, but you can modify your browser settings to decline cookies or alert you when cookies are being sent. Please note that disabling cookies may limit your ability to use certain features of our website. To manage cookies:

• Browser Settings: Adjust cookie preferences in your browser's privacy or security settings
• Cookie Consent Manager: Use the cookie preference center accessible from our website footer
• Third-Party Opt-Out: Visit industry opt-out platforms for advertising cookies (Network Advertising Initiative, Digital Advertising Alliance)

7.3 Third-Party Cookies

Some cookies on our website are placed by third-party service providers for analytics, advertising, and social media integration. These third parties are responsible for the cookies they set, and you should review their privacy policies for information on how they process your data.

8. Data Retention

pro368 retains your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.

8.1 Retention Periods

• Active Accounts: Personal data is retained for the duration of your active account plus a reasonable period thereafter for business continuity and legal compliance.
• Closed Accounts: After account closure, we retain identification documents, transaction records, and essential information for a minimum of 5-7 years to comply with financial regulations and AML requirements.
• Marketing Data: If you opt out of marketing communications, we will suppress your data from future campaigns but retain a record of your opt-out preference indefinitely.
• Responsible Gaming Data: Self-exclusion records are maintained for the duration of the exclusion period plus additional years as required by responsible gaming regulations.

8.2 Data Deletion

After the applicable retention period expires, we will securely delete or anonymize your personal information so that it can no longer be associated with you. Deletion methods include secure overwriting, physical destruction of storage media, and cryptographic erasure.

9. Your Privacy Rights

Under applicable data protection laws, you have certain rights regarding your personal information. pro368 respects these rights and provides mechanisms for you to exercise them.

9.1 Access and Portability

You have the right to request access to the personal information we hold about you. Upon verified request, we will provide a copy of your data in a structured, commonly used format. This includes:

• Account registration details
• Transaction history
• Betting records
• Communication history

9.2 Rectification

If any personal information we hold is inaccurate or incomplete, you have the right to request correction. You can update most account information directly through your account settings. For verification documents or other data requiring manual review, contact our support team.

9.3 Erasure ("Right to Be Forgotten")

Under certain circumstances, you may request deletion of your personal data. However, this right is not absolute—we may need to retain certain information for legal, regulatory, or security purposes, including:

• Compliance with anti-money laundering and financial record-keeping requirements (typically 5-7 years)
• Resolution of ongoing disputes or legal proceedings
• Prevention of fraud and protection of other users
• Enforcement of Terms and Conditions

9.4 Objection and Restriction

You may object to certain types of data processing, particularly marketing communications. You can opt out of promotional emails, SMS messages, and push notifications at any time. You may also request restriction of processing in situations where you contest the accuracy of data or object to processing.

9.5 Withdrawing Consent

Where we rely on your consent to process personal data (such as marketing communications), you have the right to withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing conducted prior to withdrawal.

9.6 Exercising Your Rights

To exercise any of these rights, please contact our Data Protection Officer via email or live chat. We will respond to verified requests within 30 days. To protect your privacy, we may require identity verification before fulfilling requests. There is no fee for exercising your rights, unless requests are manifestly unfounded or excessive.

10. Children's Privacy

pro368 services are strictly intended for adults aged 21 years or older. We do not knowingly collect personal information from individuals under the legal gambling age. Our registration process includes age verification checks, and we require submission of government-issued identification confirming legal age.

If we become aware that we have inadvertently collected information from an underage individual, we will take immediate steps to delete the account and all associated data. Parents or guardians who believe their child has provided information to pro368 should contact us immediately so we can take appropriate action.

11. International Data Transfers

pro368 operates internationally, and your personal information may be transferred to, stored, and processed in jurisdictions outside Indonesia, including countries that may have different data protection standards. When we transfer data internationally, we implement appropriate safeguards to protect your information, including:

• Standard contractual clauses approved by regulatory authorities
• Data processing agreements with service providers
• Binding corporate rules ensuring consistent protection standards
• Compliance with cross-border data transfer regulations

By using pro368 services, you acknowledge and consent to the international transfer of your data as described in this policy.

12. Changes to This Policy

pro368 may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or business operations. Material changes will be communicated through:

• Email notification to registered users
• Prominent notice on our website homepage
• In-account notification upon next login

The "Last Updated" date at the top of this document indicates when the most recent revisions were made. We encourage you to review this Privacy Policy regularly to stay informed about how we protect your information. Continued use of pro368 services after policy changes constitutes acceptance of the updated terms.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data protection practices, please contact us through the following channels:

• Email: [email protected] (displayed as plain text, not a clickable link)
• Data Protection Officer: [email protected]
• Live Chat: Available 24/7 through your account dashboard
• WhatsApp Support: Contact details displayed after login for verified accounts

We aim to respond to all privacy-related inquiries within 5 business days. For urgent matters concerning data breaches or suspected unauthorized access to your account, please contact us immediately via live chat.